EACS Help & Faqs

Why should I use EACS?

Take the hassle and inconvenience out of your trip by gaining access to the VIP world of fast track, meet & assist services with EACS. At over 500 worldwide airports EACS can offer you a bespoke and personal in-airport service, beating queues, avoiding inconvenience and being treated as a VIP passenger. EACS also offers sensible prices and convenient booking tool, so if you are travelling as a family or business group, EACSs VIP services are surprisingly very affordable. EACS makes getting in and out of airports a pleasure and not a pain.

Where can I book with EACS?

EACS offers arrival, departure and transit services at over 500 international airports. To check whether EACS offers a service simply search for your country and desired airport in EACS Foot Print page.

How does EACS reduce hassle and speed-up getting through airports?

EACS has a network of airside licensed service partners around the world and we only work with legitimate established companies. Our local service delivery teams carry special permissions from local airport authorities to deliver VIP Meet and Assist services. The airport agents will be able to assist you as much as allowed by the local regulations from the government and airport authorities. At most of the airports the local service delivery teams will be able to deliver Fast Track services and at other airports where explicit Fast Track is not allowed by the airport authorities, there are many different ways the local team will still be able to assist you and expedite the experience. .
The local service delivery teams who will be providing you the services on the ground are very well trained and are very much aware of the local airport, they will be not only guiding you through the airport but they also have special access to certain routes which are prohibited for normal passengers to reduce your time and hassle. They can also help you with the local language as all of them not only speak the local language but are very much proficient in English language. They are also allowed to use various different lanes in the immigration halls which normally are restricted for general passengers.
Kindly note that the overall Meet and Assist service can vary at different airports but most importantly the logistics of the services can change however the basic principle of the service never change which is to assist the passengers as much as possible staying within the legal boundaries. .
EACS will be providing you with the service descriptions which will give you a complete insight to the details and logistics of the service at your desired location. Those service descriptions can also be found on the Products page .

What does it cost to book EACS and how do I pay?

Prices start from as little as US $100 for a single traveller and vary by destination. When you click “Book Now” to book your VIP Meet & Assist service and select an airport and the number of passengers in your party, the cost and the price will be displayed. You can select £, US $ or € and prices will be shown accordingly. When you proceed to book, you will be asked to pay online via a secure network connection using Visa, MasterCard, or American Express and the currency that you have chosen will be used for the transaction.

How do I book EACS?

To booking just follow the following simple steps:

Select your airport
Enter your flight details
If departing tell us what time you will arrive at the airport
Complete your passenger details
Complete your payment details
Collect your EACS confirmation (you will need to keep this for proof of purchase)

Please remember that all bookings must be at least 48 hours in advance of your service time which in case of Arrival service will be your flight arrival time and in case of Departure service will be the time you will be arriving at the airport for your departure flight. In case of a transit service it will be the Arrival time of your arriving flight.

What if I have problems making a booking?

The booking confirmation is instant. Should you experience any problems with any part of your booking please contact us and one of the customer service agents will assist you. Our Customer service agents are available 24 hours a day both on email and on the phone.

How many people can be included on one booking?

EACS allows you to include additional passengers to a maximum of 5 passengers per meet & assist.
If you have more than 5 passengers in your party or for a group booking please email your request or contact us on UK 08455650915 giving at least 7 days notice.

Are children allowed access in a meet & assist party?

Absolutely, in fact family groups can get the most out of EACSs VIP Meet and Assist services as this will get rid of the hassle and provide you with assurance for comfort and luxury.

What if my booking needs to be cancelled?

To cancel please provide us with written authorisation via email requesting a cancellation. Our team of Customer Service Agents will be on hand to assist you with your requirements at any time of the day. Please note that:

If we receive your cancellation more than 48 hours ahead of the service time there will be a full refund of your fee (time is calculated in local booked airport time)
If we receive your cancellation within 48 hours ahead of the service time unfortunately you will be charged 100% cancellation fee and no refunds will be offered.
If you do not present yourself to our representative, or decide to decline the service that you have booked, there will be no refund applicable.

What if my booking needs to be amended?

If you are already in receipt of your EACS booking confirmation please contact us by emailing us your amendment request as soon as you have confirmed your new travel plan. A team of staff will be on hand to assist you with your requirements at any time of the day. Please note that:

If we receive your change request more than 48 hours ahead of the service time there will be no additional fee payable
Kindly note that EACS cannot guarantee any amendments within 24 hours of the service time and the amendment surcharge amount will be minimum 50% of the total cost of the original booking however may increase under certain circumstances. Our Customer services team will inform you accordingly at the time of amendment.
Kindly note that there are certain changes to the booking which cannot be treated as Amendments such as change of service date or change of service time within 48 hours or change of location, in such cases we will have to cancel your existing booking and create a new booking. Please note that all surcharges either it is cancellation or late booking surcharge will be applicable regardless of the reason to amend the booking.

Is a porter or an in-terminal passenger buggy service included in the Meet and Assist service?

No Additional services are included in the Meet and Assist service, Airport porters can be added to your booking as an additional product and will be charged. Electric Buggy is also not a part of Meet and Assist service and is also not available at all airports or at all gates within the relevant airport due to Health and Safety reasons. Airport authorities dictate those regulations and EACS or its agents cannot override those regulations. If Electric Buggy can be booked then it is an additional cost. Kindly also note that if at any particular occasion at any location globally you have been offered any additional service and have not been charged on that occasion, it will not mean that you will receive those service complimentary on your next booking.

What happens if I forget or lose my EACS booking confirmation?

You need your EACS booking confirmation in order that our representative can confirm your identity. Under our terms and conditions our representative may refuse service to any passenger who is not in possession of a valid EACS booking confirmation. In the event that you lose your confirmation please contact EACS Customer services team and we will be able to assist you so you can avail your services in a seamless manner.

Where will my Airport Agent meet me?

This depends whether you are arriving or departing from the airport.

Arrivals
For arrivals our representative will be waiting for you at the end of the air-bridge or – if the airline has provided a bus from the plane to the terminal – at the entrance to the terminal where the bus drops off its passengers. Our representative will be holding a sign with your name or organisation (or any other identification that you prefer and have told about in advance). The Airport Agent will be in place 15 minutes before the service time with the Lead Passengers Name Sign, kindly note it is the Lead Passengers responsibility to identify their name sign and approach the Airport Agent. In case the Passenger is not able to locate the Airport Agent, the Passenger must contact EACS Customer services team on the contact details provided in the booking confirmation. Failure to contact EACS Customer services team, in case the Passenger cannot locate the Airport Agent, will result as Passenger No Show and no refund will be offered.

Arrivals (Landside) For Landside arrivals our representative will be waiting for you in the arrivals hall after you have cleared immigration and customs. Departures For departures our representative will be waiting for you at kerbside (meaning at the drop-off zone at the departure terminal level) or at an agreed meeting point which will be communicated to you either by EACS or local service delivery team. The representative will be there 15 minutes before your scheduled arrival time and will wait for you. If you have not arrived within 15 minutes of the service time, they will try to call you or your driver (Kindly do provide correct details with your booking.) If you know that you are going to be a little early or late (e.g. because of traffic) we ask you or your driver to contact the representative so they can adjust the service time, however kindly note that they may not be able to accommodate a significant change of time. If the agent cannot locate you kerbside or get hold of you on the phone they may go to the Check In area for your flight to try and locate you.

How do I contact EACS?

In your confirmation email you will have received contact details for support centre numbers to call in the event of any issues. Alternatively, please visit the Contact Us page.

Do I need to tip the EACS representative?

No, you do not, and it is not expected by our representative. If the service you get is particularly excellent, and our representative has gone out of their way to help you in some unusual way, and if you wish to thank them with a tip or gratuity you can do so, but this is totally at your discretion.

I have another question I want to ask?

If your question is not one of those listed above then please contact us by email or phone using the details on the Contact Us page.

What are EACSs Terms and Conditions?

Please click here to see EACS full Terms and Conditions.